Privacy Policy

At NaoCloud Technologies Pte Ltd ("NaoCloud", "we", "our", or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our platform. We are committed to maintaining the confidentiality and security of your data and only collecting information necessary for providing our services.

1. What We Collect

We collect only the essential information required to operate our platform effectively:

• Identity Data: Your name, email address, and username
• Account Data: Login credentials and account activity
• Usage Data: Resource access logs, browser/device details, and performance analytics
• Payment Reference Data: We may store transaction metadata, but we never store credit/debit card details. All payment data is handled securely by third-party providers (e.g., Stripe, DePay)

2. How We Use Your Data

• To provide and maintain your access to our services
• To fulfill transactions and provide resource access
• To communicate important updates or service changes
• To improve and secure our platform
• To comply with legal, financial, and regulatory obligations

3. Data Protection Measures

We take data protection seriously and implement rigorous security controls, including:

• Encryption of data in transit and at rest
• Role-based access control for sensitive operations
• Routine internal audits to ensure platform and data integrity
• Use of trusted cloud infrastructure with advanced security configurations

We only retain data that is absolutely necessary for our operations and legal compliance. We do not collect or store unnecessary personal information.

4. Third-Party Sharing

We do not sell, lease, or trade your personal information. We may share data only with trusted third-party service providers necessary for:

• Processing payments
• Infrastructure hosting
• System monitoring and analytics

These partners are required to uphold confidentiality and data security standards consistent with our own.

5. Your Rights and Choices

Depending on your region, you may have rights to:

• Access or correct your personal data
• Request deletion of your data (subject to operational or legal exceptions)
• Withdraw consent to non-essential communications
• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at support@naocloud.io.

6. Data Retention

Your data is retained only as long as necessary to:

• Maintain your account and service usage records
• Meet legal and compliance requirements
• Provide support or resolve disputes

7. Changes to This Policy

We may revise this policy from time to time. All changes will be reflected on this page with an updated effective date. Major updates may be communicated via email.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Email: support@naocloud.io

Company: NaoCloud Technologies Pte Ltd