Legal Information

Terms and Conditions

Welcome to NaoCloud Technologies Pte Ltd ("we", "our", or "us"). These Terms and Conditions govern your access to and use of our platform and services. By accessing or using any part of the service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our services.

2. Account Responsibilities

You agree to provide accurate and complete information when registering. You are solely responsible for maintaining the confidentiality of your credentials and for any activity under your account.

3. Platform Use

Use of our services must comply with all applicable laws and regulations.
You may not misuse the platform, attempt to gain unauthorized access, or disrupt the performance of our services.

4. Ownership and Access

When purchasing access to hardware resources, you are entitled to the rights associated with usage, not physical ownership. All hardware remains under the control of NaoCloud Technologies Pte Ltd.

5. Payment and Fees

All prices are listed in USD unless stated otherwise.
Purchases may include a one-time setup fee and ongoing usage-based fees.
Payments are non-refundable unless otherwise stated in writing.

6. Service Changes

We reserve the right to modify, suspend, or discontinue services with or without notice. We will attempt to provide notice for planned maintenance and major service updates.

7. Termination

We may suspend or terminate access to the platform for violations of these Terms or harmful behavior. You may terminate your account at any time.

8. Limitation of Liability

To the fullest extent permitted by law, NaoCloud Technologies Pte Ltd is not liable for indirect, incidental, or consequential damages arising from your use of the platform.

9. Governing Law

These Terms are governed by the laws of the jurisdiction in which NaoCloud Technologies Pte Ltd is incorporated.

10. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to this Agreement, including its formation, performance, or breach, shall be resolved by binding arbitration administered by a mutually agreed upon arbitration organization in accordance with its applicable rules.

The arbitration shall take place in [Insert City, State/Country], and shall be conducted in English.

The decision of the arbitrator(s) shall be final and binding on both parties, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction.

Each party shall bear its own legal costs and expenses related to the arbitration, unless the arbitrator decides otherwise in the final award.

The parties waive their right to a trial by jury or to participate in a class action.

Service Level Agreement (SLA)

This SLA defines the level of service you can expect from NaoCloud Technologies Pte Ltd.

1. Uptime Commitment

We guarantee a monthly uptime of 99.9% under normal operations. Uptime refers to the availability of our GPU compute infrastructure and backend services.

2. Scheduled Maintenance

Planned maintenance is typically scheduled during off-peak hours.
Users will be notified at least 24 hours in advance for downtime expected to exceed 15 minutes.

3. Support Response Times

General support: Response within 24 hours.
Critical service issues: Response within 2 hours, resolution updates every 4 hours until resolved.

4. Performance Monitoring

Our infrastructure is monitored 24/7. Proactive alerts are used to detect slowdowns or failures, and we deploy fixes as quickly as possible.

5. Service Credits

If uptime drops below 99.9% in a given calendar month (excluding maintenance and third-party outages), affected users may request service credits as follows:

99.0%–99.8% uptime: 5% service credit
95.0%–98.9% uptime: 15% service credit
Below 95.0% uptime: 30% service credit

To request credits, contact us within 7 days of the incident with logs or impact details.

6. Limitations

This SLA does not cover:

Issues caused by user error or third-party integrations
Events beyond our control (e.g., force majeure)
Outages caused by non-compliance with platform policies